As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What’s the Job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be one of the main points of contact for our guests, ensuring a seamless, personalized, and elevated experience at every stage of their stay. You’ll not only handle transactions, offer local insights,



and anticipate every detail of a friction-free visit — you’ll also create the warm and sophisticated atmosphere that makes every guest feel truly welcome from the moment they arrive.

Your Day-to-Day

• Be the warm welcome that kicks off a memorable InterContinental experience.
• Take and manage guest bookings, up-selling opportunities, and share ways to enhance their stay.
• Ensure smooth check-in and check-out experiences — verifying IDs, issuing keys, and managing safety deposit boxes.
• Stay one step ahead of guest needs — record and act on preferences, and handle messages, requests, questions, and concerns.
• Be a trusted and discreet point of contact for all guests, resolving any issue with empathy and efficiency, and escalating when needed.
• Take ownership of guest complaints and ensure resolutions exceed expectations.
• Maintain full awareness of daily events, VIP arrivals, and special occasions, ensuring personalized touches throughout the stay.
• Ensure th

📌 Front Desk Agent (Barcelona)
🏢 Intercontinental Barcelona
📍 Barcelona