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Division Global Head of Service Excellence

The General Division Service Automation & Care Manager is responsible for driving lifecycle value across the PI installed base through Automation modernization initiatives and Care Agreements.

The role owns the visibility and management of the installed base lifecycle, working closely with Automation Managers, Product Managers, Service Managers, and Business Lines.

The position contributes to growth strategies in close alignment with Process Industries Automation, Service Managers, and Product Managers.

Location Flexibility:

We welcome applications from qualified candidates across all locations globally. Hiring decisions are based on skills, experience, and business needs rather than the locations displayed.





Key Responsibilities

• Installed Base & Lifecycle Ownership
• Drive visibility and understanding of the Automation and PI installed base across Business Lines.
• Define lifecycle and segmentation approaches to identify growth opportunities, risks, and modernization needs. Identify and accelerate automation modernization opportunities across the installed base.
• Promote best practices in lifecycle management and installed base development across the organization and facilitate cross-functional alignment and standardization to support sustainable growth.
• Partner with Product Management, Service, and Business Line teams to develop scalable lifecycle offerings.
• ASM & Care Portfolio Leadership
• Lead the evolution and growth of the ASM and Care portfolio, ensuring clear positioning and customer value.
• Drive ASM adoption and expansion in partnership with Product Management, Service tea

📌 Global Division Service Automation (Lafortunada)
🏢 Abb
📍 Lafortunada