Job Responsibilities
• Network Planning: Design postal zone coverage and territory division; lead site selection, recruitment, and expansion of service outlets; optimize last-mile layout; and conduct assessment for new outlet opening, restructuring, or closure.
• Partner Recruitment & Onboarding: Identify and qualify local franchisees; conduct due diligence, lead commercial negotiations, and finalize contracts; provide pre-launch guidance and operational training.
• Outlet Performance Management: Monitor KPIs including shipment volume, successful delivery rate, delays, damage/loss, and customer complaints; conduct regular on-site visits; provide coaching and corrective action plans to drive performance targets.
• Policy & Standard Implementation: Disseminate company policies and operational standards; ensure strict adherence to SOPs; enforce performance evaluation and incentive/penalty frameworks.
• Incident & Cross-Team Coordination: Respond to emergencies: outlet operational crises, public complaints, capacity overload, lost/damaged shipments, etc.; collaborate with distribution centers and line-haul teams to resolve bottlenecks across the supply chain.
• Business Support & Optimization: Analyze outlet financial and operational data; provide guidance on cost control and market expansion; support underperforming partners; manag