Batteries are our Business. People are our Power.
At Clarios, we produce advanced low-voltage battery technologies and smart solutions for nearly every type of vehicle. Home to strong brands such as VARTA® and OPTIMA®, we combine technology, sustainability and the expertise of our people to shape the future of mobility. Ready to power up your career? Explore the possibilities with us and become a valued member of our team.

Purpose of the position
As Professional Customer Excellence, you will ensure reliable, end-to-end customer service from order entry through on-time delivery and fulfilment. You will coordinate closely with customers, Sales, logistics partners and internal teams, while driving customer satisfaction, process improvement, service levels and cost efficiency across the supply chain.
Location of the position
The position will be based in our modern office in central Madrid, Spain (Paseo de la Habana).

What you will do
You will use your expertise in customer service, logistics and export processes to:
• Manage the end-to-end order process,



from order entry and IDoc release through on-time delivery and order fulfilment.
• Set up new customers, including processes, master data and special requirements, in close collaboration with Sales and the customer.
• Coordinate deliveries with logistics service providers and carriers, including inventory and incoming-delivery analysis, invoice approval, labelling and work orders.
• Monitor storage quality, quantity, age, cost and efficiency, and plan packaging and decoration materials.
• Drive customer satisfaction and claim management while ensuring agreed KPIs, service levels and inventory targets are achieved.
• Maintain customer and product master data, including labels and bills of material, and prepare invoices and required declarations.
• Prepare import, export and transport documentation, including export declarations, letters of credit, legalization documents and air-freight shipper declarations.
• Support

📌 Professional Customer Excellence (Madrid)
🏢 Clarios
📍 Madrid