Looking for your next career challenge? Or just poking around? ? Whether curiosity or ambition brought you here, Avantio could be exactly what you’re looking for

Who are we?
We don’t want to bore you with another endless company biography. Here’s a quick snapshot of what we do ? We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool ?. Moreover, we create custom websites for our clients.
? Want to know more? Here you can get to know us better https://www.youtube.com/watch?v=n4aeLa2MUnA

But technology and innovation are just a part of it. The real engine behind Avantio is our people ?. We’re a Valencian Saas company with a general mindset and +200 professionals from +28 different nationalities ?. Our HQ is located in sunny Valencia ?, we recently opened an office in Mexico, and we have a sales team working remotely from Florida (USA) ?.
What brings us together? Our experience, professionalism, and passion for what we do.
Ready to join the team? ?
What you’ll be doing (and who with)





• Respond to customer requests via email, chat and video call.

• Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.

• Follow up on incidents and ensure customer satisfaction.

• Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.

• Support the team in other markets as needed.

• Translation of online support for new launches (on demand).

• Support at customer events in the market.

• Support in market development and system adaptation.

What are we looking for?
• Native or bilingual in Spanish and English.

• Proven experience in Customer Experience, or Customer Support roles (ideally within SaaS, or Tech)

• Proactive root-cause analysis skills to resolve escalated customer issues

• Proficiency with CRM, ticketing, and CX platforms (ideally with hands-on Intercom experience)

• Proactive and positive

📌 Customer Experience Advocate (Paterna)
🏢 Avantio
📍 Paterna