We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regionsThe SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud's database products deliver exceptional reliability for our highest-SLA customers.
In this role, you will: Partner closely with product engineering squads (embedded model)Own production reliability for high-SLA and complex customer environmentsDesign and implement automation to scale our reliability practicesEnsuring our customers meet our SLO targetsDefine and evolve per-tenant SLOs and reliability modelsProactively reduce SLO burn to prevent repeat incidentsServing as a primary escalation point and on-call for relevant incidentsLead customer-impacting incident response and post-incident reviewsContribute to design docs and code reviewsInfluence feature design to ensure production scalability and operabilityBuild automation to eliminate toil where neededImprove alert quality and reduce noisy escalationsWe seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineeringRegular 1:1s to with your manager and colleaguesReviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etcImprove observability of customers within their environmentsDesigning and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demandsDevelop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lif

📌 Staff Software Engineer (Banyoles)
🏢 Grafana
📍 Banyoles