Are you passionate about Akamai Compute technologies and services?
Does solving some of the Compute Support team's most difficult challenges interest you?
Join our Compute Product Support Group
We address complex customer support challenges and transform them into insights that enhance the entire Compute Support organization. This role involves collaborating with Site Reliability Engineering and Product teams for in-depth platform investigations or solutions while offering guidance and feedback to the Core Support team to enhance their expertise and problem-solving abilities.
Partner with the best
Critical internal and customer workloads rely on resolving technical problems encountered on the Akamai Cloud Compute platform. The team serves as an escalation point for issues beyond Core Support's expertise. Beyond tickets and escalations, engineers actively engage in identifying and resolving incidents. Collaboration with the Incident Coordination team ensures timely reporting of impacts and effective mitigation.
As a Senior Cloud Support Engineer, you will be responsible for:




Acting as the technical escalation point for mission-critical production customers.
Investigating complex issues escalated from Core Support through to resolution.
Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues.
Working with our Incident team to address emerging issues with our platform and services.
Developing training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations.
Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.
Do what you love
To be successful in this role you will:
Have relevant experience in a similar Cloud Support role.
Demonstrate experience assisting customers both in person and through written communication, showcasing collaboration abilities and prioritizing

📌 Senior Cloud Support Engineer (Carazo)
🏢 Akamai Technologies
📍 Carazo