Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here:pro.doctoralia.esWhy join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success.
Job DescriptionHow will you make an impact? Job PurposeAs Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews,



and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets.
You will be the missing link between integral standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.
Key ResponsibilitiesPeople ManagementOwn performance reviews, 1:1s, and development conversations for direct reports across your marketsManage absence, availability, and team sizing for your regionLead hiring decisions and internal mobility within the Patient Care teamBuild a culture of direct feedback and consistent follow-throughOperational PerformanceTrack and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scoresRun quality review and moderation programs — calibration sessions, rubric definition, feedback loopsIdent

📌 Regional Patient Care Manager (Barcelona)
🏢 Docplanner
📍 Barcelona