Service Operations Manager (Data) - 100% remoto
UST is looking for the very Top Talent...and we would be delighted if you were to join our family
More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What are we looking for?
We are currently looking for a Service Operations Manager to join our Fintech team.
Skills
- Change Management
- Operational Reporting
- Stakeholder Management
- KPI Reporting
- SLA Reporting
- Data Analysis
- Technical Team Coordination
- Monitoring & Management
- Operational GovernanceContinuous Improvement

Mandatory requirements
- 4+ years of experience in operational coordination, service management, or technology operations environments.
- Proven experience in Incident Management and Change Management processes.




- Strong operational reporting and management information skills.
- Experience producing KPI, SLA, availability, and operational performance reports.
- Strong analytical skills with the ability to identify trends, risks, and recurring issues from operational data.
- Experience coordinating multiple technical teams during incidents and critical situations.
- Strong stakeholder management and communication skills.

What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
- Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)
- UST

📌 Técnico Contable: Gestión Integral En Sector Sociosanitario (Valencia)
🏢 Sant Joan de Déu València
📍 Valencia