Helloðð1⁄2At Factorial we're looking for a new Junior Onboarding Specialist for the Spanish Market to help us boost the company to the next level. ðReady to be part of the challenge?ðThe Role ðWe are looking for a Junior Onboarding Specialist for the Spanish Market to join our team and act as the first point of contact for our customers and help Factorial grow in the Spanish Market. Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta ocasión que encontrará a continuación.
As part of the Onboarding Specialist team, you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly adapt to the client, understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing:



Onboard our new Spanish customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
Understand our client's problems and needs and gather their feedback.
Share improvement points that can help us create the best customer journey and unlock the market.
Your Profileð§Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing FactorialFast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updatesProblem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clientsGood sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be us

📌 Onboarding Specialist Spanish Market (Cataluña)
🏢 Factorial Hr
📍 Cataluña