Overview

In this role you lead TOMRA Food’s Field Service Engineers across Spain, blending people leadership with operational excellence to boost customer satisfaction and service growth. You drive team development while also optimizing field performance, customer relationships, and commercial opportunities. You will guide service delivery for installation, maintenance, and repair of sorting solutions and lead continuous improvement across the service organization. This is a mission-driven role at a general technology company.

Compensaciones / Beneficios

- Premium Equipment – latest laptop, phone, PPE
- Up to 10% annual bonus
- Company car + fuel/charging card
- Extended life insurance
- Private health insurance (discounted)
- Fully flexible hybrid work

Responsabilidades

- Act as first point of contact for team on organizational support and safety matters
- Lead, coach, and develop Field Service Engineers across Spain
- Oversee onboarding, performance monitoring, and development plans
- Foster collaboration, accountability, and continuous learning
- Support recruitment and succession planning
- Promote values, safety culture, and customer-first mindset
- Manage workloads, schedules, and field coverage for efficiency and wellbeing
- Build and maintain relationships with key customers and stakeholders
- Drive service quality, customer satisfaction, and loyalty
- Identify service sales opportunities and upgrades
- Collaborate with Sales, Customer Success, and Service teams to maximize value




- Handle escalated customer situations with timely resolution
- Monitor KPIs and drive improvement initiatives
- Develop business cases for operational/service improvements
- Participate in cross-functional projects and regional/global sharing of best practices
- Lead organizational change initiatives
- Contribute to strategic initiatives to strengthen service and customer experience
- Support field service planning decisions and resource utilization

Requisitos principales

- Experience as Field Service Engineer or similar internal service function
- Previous leadership experience preferred
- Bachelor in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering or equivalent
- Strong understanding of field service operations and service delivery processes
- Ability to motivate, coach, and develop technical teams
- Commercial awareness to identify growth opportunities
- Customer-focused mindset with proven delivery of excellent experiences
- Analytical and problem-solving skills in technical and people-management contexts
- Excellent communication and interpersonal skills
- Fluent in Spanish and English
- Experience with CRM, ERP, or Field Service Management systems is desirable
- Strong organizational and planning skills
- Advocate for Health & Safety and compliance
- Willingness to travel within Spain and up to 30-50% across Europe
- Valid driving license and passport

- leadership
- coaching
- communication
- CRM
- ERP
- Field Service Management systems

📌 Team Leader Field Service Engineers (Valencia)
🏢 Tomra
📍 Valencia