Remoto: Teletrabajo

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.Ready to take your career to sunny Madrid?We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experienceAnswer incoming calls and emails from customers, partners, and suppliers.Provide advice, guidance, and solutions for customer queries and incidents.Keep customers informed about coverage, claim status,



and resolutions.Make follow-up calls on claims and collections.Apply cross-selling and retention techniques where applicable.Record all relevant data accurately in our systems.Customer-oriented and empatheticResults-driven and proactiveStrong problem-solving and analytical skillsActive listening and adaptabilityTolerance to stress and perseveranceFluent in French (both mandatory), knowledge of English and Spanish is a plus1 year in customer service preferredDetail-oriented, adaptable & stress-resistantCustomer-first attitudeEducation & Technical SkillsSecondary EducationComplaint handling and customer communicationActive listening and computer literacyWhat we offer100% remote or hybrid setup (if you live in Madrid)Competitive salary + performance bonuses26 + 7 vacation days per yearAll equipment provided (laptop, headset, HDMI/USB adapter)Ongoing training and wellbeing activities100% Remote (or hybrid if based in Madrid)French Remote Customer Service Agent in Madrid Tarragona, Catalonia, Spain#J-18808-Ljbffr

📌 French Remote Customer Service Agent In Madrid (Sevilla)
🏢 Recruit4Work
📍 Sevilla