POSITION TITLE: Guest Services Associate (OVERNIGHT SHIFT)

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REPORTS TO: Program Coordinator

LOCATION: Arleta, CA

CLASSIFICATION: Non-Exempt, Full-Time

SALARY: $18.50 Hourly Rate

SCHEDULE: Sunday - Thursday 11pm to 7:30AM
- All positions require candidates to successfully pass a background check, LIVE scan and TB Tes

Join Our Team, No Prior Experience Required
- National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Services Associate will:
- Ensure safety and security of recuperative care facility.



Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
- Assist nursing, social services and external partners with guest appointments on-site or check ins.
- Assist management in accurately maintaining bed availability and documentation.
- Assist Lead staff or Program Management with supplies inventory check/ log.
- Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
- Respond t

📌 Guest Services Associate (Pamplona)
🏢 National Health Foundation
📍 Pamplona