Your Purpose Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results. In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences. Your Impact Expert Product Advisory - Master MSC itineraries, ships, cabins,



pricing logic and competitive positioning - Recommend tailored solutions balancing customer needs with premium brand experience - Position MSC value proposition effectively versus competitors Operational Excellence - Build and grow personal client portfolio through structured follow-ups and reactivation - Maintain long-term relationships driving repeat business and incremental revenue - Manage accurate CRM records ensuring structured pipeline and qualified leads - Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership - Thrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standards Sales and Conversion - Manage consultative sales conversations from initial customer interest through to booking confirmation - Support customers in choosing the most suitable cruise solution based on their needs and preferences - Drive booking conversion, upselling and overall commercial performance - Contribute directly to individual sales and revenue targets Client Portfoli

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