The Hospitality & Client Experience Assistant is an essential ambassador of the Boutique, responsible for delivering a refined, warm and personalised hospitality experience to every client. The role combines impeccable beverage service and upkeep of hospitality areas with client welcoming, boutique support and close collaboration with Fashion Advisors and hospitality team. The Hostess contributes to ensuring that each client visit is seamless, memorable and aligned with CHANEL’s standards of excellence, discretion and attention to detail.

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Key ResponsibilitiesClient Hospitality & Experience
- Offer and serve beverages—including coffee, tea, water, soft drinks and champagne—according to Boutique hospitality standards.
- Anticipate and respond proactively to clients’ needs throughout their Boutique journey.
- Deliver attentive, discreet and personalised service.
- Maintain a polished, calm and welcoming atmosphere in all client-facing areas.





Hospitality Area Management
- Ensure hospitality areas, pantry, storage spaces and service equipment are maintained to the highest standards of cleanliness, organisation and presentation.
- Prepare, replenish and monitor beverages, food items, tableware, consumables and hospitality supplies.
- Conduct regular stock checks, monitor expiry dates and communicate replenishment needs in a timely manner.
- Ensure proper storage, handling and presentation of all food and beverage products.
- Strictly follow hygiene, health and safety, food-handling and Boutique operational procedures.
- Identify and report any maintenance, equipment or supply issues promptly.

Boutique & Team Support
- Partner closely with Fashion Advisors, the Welcoming team and Boutique Management to ensure a seamless client experience.
- Support client flow and waiting times when required, ensuring clients feel acknowledged and cared f

📌 Hospitality Assistant (Barcelona)
🏢 Chanel
📍 Barcelona