Are you ready to deliver best-in-class customer experience in a general organisation?

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JBT Marel is looking for a proactive and customer-focused Customer Support Coordinator to join our team in Barcelona, Spain.
In this role, you will act as the primary point of contact for customers, managing enquiries and requests from initial contact through to successful delivery. You will play a key role in ensuring a seamless customer journey while identifying opportunities to promote service solutions, spare parts, and upgrades. This is an exciting opportunity for someone who thrives in a dynamic, customer-facing environment and enjoys combining coordination, communication, and commercial awareness.
What you’ll be doing
- Act as the main point of contact for customer enquiries, managing requests from initiation through to completion.
- Receive and process service and spare parts requests, ensuring timely and accurate handling.
- Prepare, communicate,



and follow up on quotations for service solutions and spare parts.
- Collaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.
- Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.
- Proactively communicate with customers regarding status updates, changes, and progress throughout the service journey.
- Identify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.

About YouYou are a customer-oriented and communicative professional who enjoys building relationships and delivering excellent service. You are proactive, organised, and able to manage multiple priorities while maintaining a strong focus on customer satisfaction. You thrive in a collaborative environment and are motivated to improve processes and drive commercial opportunities.
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📌 Customer Support Coordinator (España)
🏢 jbtm
📍 España