Overview
Reports to the Director of Catering Sales.
Reports to the Director of Catering Sales.
Processes & Procedures
- Conduct site inspections for prospect, tentative event and catering business
- Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS.
- Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines
- Responsible for the organization of small-scale events and short-term enquiries.
- Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding.
- Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)
- Identify operational limitations and sell only what we advertise and can effectively manage operationally




- Work closely with the Group Sales team to action enquiries and convert business.
- Maximize revenue by managing minimum consumptions depending on the dates
- Participate in trainings and other sales-related meetings as required
- To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business.
- Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship.
- Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival.
- Participate as a team player with all departments

Departmental Liaison
- To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit
- Attend events briefings providing accurate updates on details of bookings

📌 Catering Sales Coordinator (Barcelona)
🏢 W Barcelona
📍 Barcelona