German + Spanish Speaking Customer Service Agent

Location: Madrid, Spain

Work Model: On-site

Languages: German + Spanish

Salary: €22,800 gross/year + €1,200 annual SRV bonus

Schedule: Shifts between 07:00–16:00, 8-hour shifts

About the Role

We are looking for German and Spanish-speaking Customer Service Agents to join a customer support team in Madrid. You will provide professional assistance to customers while using your fluent German and Spanish communication skills.

Your Responsibilities

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Provide customer support and assistance

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Communicate with customers in German and Spanish

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Handle customer inquiries in a professional and solution-oriented manner

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Ensure a high level of customer satisfaction

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Follow the required processes and procedures

Requirements

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Fluent German

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Fluent Spanish

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Strong communication skills

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Customer-oriented and professional approach

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Availability to work on-site in Madrid

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Flexibility to work shifts

What We Offer

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€22,800 gross annual base salary

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€1,200 annual SRV bonus

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Comprehensive training

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Initial 3-month temporary contract, with the intention to convert to a permanent contract

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Shift-based schedule

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Multiple start dates available

Training

Training is mandatory and will take place:

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First 3 weeks: 09:00–15:00

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Following period: 09:00–16:00

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Final week: 09:00–17:00

The application process also includes a German video recording and a handwritten cover letter.

📌 German + Spanish Speaking Customer Service Agent (Madrid)
🏢 FH Collective Academy
📍 Madrid