Scaled Customer Success Manager DACH

Location: Barcelona, Spain

Contract: full time & indefinite

Language(s): Native German required, full professional proficiency in English

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse integral community.

Join us as we lead the future of finance automation

About the role:

Customer Success is a core pillar of Serrala's revenue organization. The Scaled Customer Success Manager owns the success of a high-volume portfolio of SMB and Mid-Market customers through a one-to-many, data-driven engagement model.

This role is being built from the ground up.



You will design the playbooks, health scoring, and Early Warning System that didn't yet exist, on a product line being re-engineered in parallel. That means working with incomplete data, building structure as you go, and staying patient while the roadmap takes shape. We're looking for a resilient, can-do professional who is comfortable with ambiguity and builds the foundation rather than waiting for one.

You will manage 1,500+ customers spanning cloud and on-premise environments, and own their migration to Cloud. This is a multi-year transformation, not a routine renewal cycle, and you will own the customer relationship through it - protecting it, driving adoption, and making sure the move lands as a better experience rather than a disruption. You will be a key stakeholder of the Core Migration Team, and report progress into the program's weekly and monthly governance cadence.

The role will run a high-engagement cadence wi

📌 Scaled Customer Success Manager DACH (Barcelona)
🏢 Serrala
📍 Barcelona