Company Description
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day.

Job Description
As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations.

You Want
- Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
- Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
- Incident & Task Tracking:



Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
- Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
- Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
- Eliminate wait times in Agile workflows.
- Consistently automate with common frameworks.
- Design and implement internal tools and services.
- Maintain an overview of processes, communication, and motivation within the team.
- Establish and communicate processes where necessary.
- Engage in improving overarching process-landscapes and structures.
- Work in a community where everyone helps each other in an open and trusting manner.

Qualif

📌 Process Manager for T Cloud Public (Sevilla)
🏢 IGLUBIT
📍 Sevilla