Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

This role will be responsible for providing exceptional service to our English and Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Roles & Responsibilities

• Respond promptly and professionally to inbound calls and emails fromEnglish and Spanish-speaking customers regarding their transactions, needs, or issues.




• Listen actively to customers, empathize with their concerns, and provide practical solutions inEnglish and Spanish.
• Build and maintain strong relationships withEnglish and Spanish-speaking customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assistEnglish and Spanish-speaking customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations toEnglish and Spanish-speaking customers based on their needs.

Position Requirements

• High school diploma or equivalent (college education preferred).
• Fluency inEnglish and Spanish
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work adaptable schedules and adapt to changing priorities.
•

📌 Customer Care Representative (Alcobendas)
🏢 Ria Money Transfer
📍 Alcobendas