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Bring your Lending Fraud knowledge to excel in this change and governance role.
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You’ll join a high-performing, growth-focused business, backing talented individuals.
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We win in the right way, which is always putting our customers first.
Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.
In the role of Consultant, Change Governance & Delivery, you will report to the Manager Change Governance & Delivery and you will contribute to key business priorities and continuously improving how we serve our customers.
You’ll make an impact each day by:
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Working in a delivery squad, you will lead and project manage small to medium size change initiatives
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Collaborating with stakeholders from Application Fraud team to understand and qualify the problem statement
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Review assigned business processes from end-to-end,
identify improvement opportunities and create “As is” process if not available
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Work with the Business Owners to develop and implement ‘To-Be’ process maps and artefacts to embed lasting process change, identifying gaps and requirements
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Advanced Data analysis and modelling, converting analysis into insights and recommendations.
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Stakeholder engagement, influencing consistency of Process Transformation across the division and alignment to project’s priorities,
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Engaging stakeholders and providing initiative walkthroughs to obtain signoffs for delivery i.e. Solution Design and Benefits
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
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Experience in Fraud Operations, particularly Application Fraud will be essential
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Experience working with Agile and Waterfall methodology/projects
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Ability to work in complex environments across multiple stream
📌 Consultant - Governance Change & Delivery (Vic)
🏢 NAB
📍 Vic