Product Support Specialist (Madrid)

Product Support Specialist (Madrid)

02 oct
|
Board International
|
Madrid

02 oct

Board International

Madrid

Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions.
Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here
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Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our general Support Team





Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst). This position provides dedicated support for our US East Coast customers and therefore follows a regular Monday-to-Friday schedule from 3:00 p.m. to 11:00 p.m. CET. Reporting to the L3 Product Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.
As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.
Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carr

📌 Product Support Specialist (Madrid)
🏢 Board International
📍 Madrid

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