Summary
* MAX PAY RATE $25/ hour *
QUALIFICATIONS (Education, Experience, and Certifications)
• High School diploma required
• A+ certification is a plus
• Microsoft Certification (MTA/MCSA) is a plus
• Minimum two years of experience working in a customer service oriented field
• Previous experience with ACDs/IVRs and Case Management systems a plus

KNOWLEDGE, SKILLS AND ABILITIES
4301 Wilson Blvd
Arlington, VA 22203
• Excellent Customer Service Skills
• Highly customer focused with ability to provide consistently excellent customer service and professionalism
• Excellent written and verbal communication skills
• Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
• Must be dependable and able to work both individually and in a team environment.
• Must possess strong sense of ownership of client relationships
• Possesses excellent time management and organizational skills
• Must be versátil and able to adapt to change
• Ability to Multi-task in fast paced environment




• Basic troubleshooting of all currently supported Microsoft Operating Systems
• Working knowledge of PC Hardware
• Familiarity with networked environments; i.e. Active Directory, File and Printer Sharing, etc.
• Basic navigation of common mobile device platforms (iOS, Android, etc)
• Familiarity with common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting
knowledge for those applications.
• Able to navigate and troubleshoot in a Mac OS environment is a plus
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*Shift timings*
8:00 AM to 5:00 PM (Mon to Fri)
Job Type: Temporary
Roles & Responsibilities
JOB DUTIES AND RESPONSIBILITIES
• Respond to customer support requests.
• Maintain professional customer service to clients.
• Providing Tier I level support of Ricoh products and services, including but not limited to:
- Operating system functionality
- Software installation and troubleshooting
- VoIP configuration and support
- E-mail configuration and sup

📌 Customer Support Rep. Customer Engineering Services | 26586 (Villarreal)
🏢 Ricoh
📍 Villarreal