Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

? JOB DESCRIPTION

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

? TASKS

Support (50%)

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Resolve advanced L2 tickets: database usage, SQL queries, source code review

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Investigate complex incidents, access the code, and understand how it works

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Apply targeted code changes to resolve incidents

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Standard ticket management: validate, qualify, and track incidents through to resolution

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Provide second-line support to users and other support teams

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Manage and maintain product catalog/taxonomy attributes across internal platforms

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Modify and administer Freshdesk at the scripting/code level

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Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

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Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks

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Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)

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Build internal support tools

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Develop AI-powered tools for Support (MCP projects)

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Contribute ideas and prototypes for applying AI to support processes

? MUST HAVE skills

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Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks

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Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL

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Ability to read/u

📌 Application - Support & Development Engineer (Barcelona)
🏢 Veepee
📍 Barcelona