We are still looking for the very Top Talent…and we would be delighted if you were to join our team
More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with more than 35,000 employees worldwide and a presence in over 35 countries. We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.
What we look for?
We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain, supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.
This role is adecuado for a hands-on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.
Key Responsibilities:
- Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
- Ensure commitments,
service levels, milestones, and client expectations are consistently achieved.
- Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.
- Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
- Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
- Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
- Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
- Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
- Act as the primary operational delivery contact for client stakeholders.
- Drive process compliance, reporting accuracy, and data quality across delivery and
📌 Senior Delivery Manager (Madrid)
🏢 Ust
📍 Madrid