Job description
- Only applicants with Business to Business customer service and logistic experience need to apply
- Minimum 2 years experience in customer service and logistic
- Must be fluent in both English and Spanish
- Knowledge of A3ERP and/or SAP is mandatory

We are looking for an experienced bilingual B2B Customer Service Specialist based in Barcelona (Spain) who is positive, hardworking, detail oriented, and takes pride in their work.

The position’s focus will be to support customers as well as our own sales team by coordinating incoming orders with the production department, tracking shipments, resolving customer complaints, preparing quotations.

The Customer Service Specialist will also be responsible to handling the communication with freight forwarders and external logistic partners, requesting transport quotations, arranging and following shipments, and monitoring stock availability.
The position will report to the Integral Sales Director.

Job Summary
- Respond to customer order and quotation requests received via outside salespersons, telephone and e-mail.




- Coordinate with other departments in handling purchase orders, shipments arrangements, delivery dates, and providing service to customers.
- Coordinate with the Finance Department the correct fiscal details to be added on the documents generated with the company ERP system.
- Support sales people as needed to help growth the company's customer base and maintain existing customers.

Responsibilities
- Forward incoming leads (phone/website) to Sales Managers for follow up and closing.
- Review existing customer contracts to ensure that company remains in compliance with customer requirements.
- Prepare and submit proposals. Generate written quotations.
- Track open purchase orders
- Prepare and/or assist the preparation of internal Sales and Finance Documents and Report, according to the needs of the Sales Department and the Finance Department
- Handle the logistics processes related with the orde

📌 Customer Service Specialist (Cataluña)
🏢 AWC (American Water Chemicals)
📍 Cataluña