Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Your day at NTT DATAThe Senior Service Delivery Manager is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.The Senior Service Delivery Manager involves proactive client communication, project management, technical oversight,



and problem-solving.This role has a full remote model. Valid work permit is mandatory.Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).Understands client business needs and objectives to tailor required services accordingly.Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.Takes proactive measures to address client concerns and continuously improve service quality.Identifies opportunities for upselling or cross-selling additional services.Manages the implementation of new services, upgrades, and projects for clients.Coordinates project timelines, resources, and deliverables to ensure successful outcomes.Ensures that service delivery aligns with contractual agreements and compliance requirements.Consults with legal team to ensure that all contract escalations are ad

📌 Senior Service Delivery Manager (Barcelona)
🏢 Ntt Data
📍 Barcelona