Our Group is a integral reference in low-carbon energy and services. Together with our 96,000 employees, our customers, partners and stakeholders, we are committed to accelerating the transition to a carbon neutral economy through reduced energy consumption and more environmentally friendly solutions.
At ENGIE, every person plays a key role in accelerating energy transition. We are currently looking for an HR Services Manager for our headquarters in Madrid .
The HR Services Manager will be responsible for overseeing key HR operational services and ensuring the efficient, high-quality delivery of HR processes that support both the employee experience and business needs.
This role combines HR operations management, process improvement and stakeholder collaboration, with responsibility for core services such as hiring administration, benefits management and HR Help Desk. The position will also contribute to HR transformation initiatives aimed at improving efficiency, standardization and service quality.
The role reports to the Head of HR Operations and leads a small HR services team.




Oversee the delivery of key HR operational services, including hiring administration, benefits management and HR Help Desk.
Ensure HR processes are delivered efficiently and with high service quality across the organization.
Monitor and manage Service Level Agreements (SLAs) for HR services within scope.
Ensure compliance with company policies, procedures and Spanish labour regulations.
Identify opportunities to improve HR governance, processes and systems.
Lead and support HR operations improvement initiatives and transformation projects, focusing on efficiency, standardization and automation.
Promote best practices in HR service delivery and operational excellence.
Ensure high levels of data accuracy and reliability across HR systems.
Ensure HR services are delivered with a strong employee-centric and customer-service mindset.
Act as a key operational contact for HR-related queries and ser

📌 People Service Desk Manager (Madrid)
🏢 remoteo
📍 Madrid