Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. This is an individual contributor role based in Madrid (no relocation support). You'll report to Maguelonne Calas, Director of Operational Transformation, and work closely with teams across Sales, Merchant Operations, Product, Content and Customer Service.
2–4 years of project or programme management experience in tech, e-commerce, or high-growth operations.
~ Demonstrated ability to manage cross-functional projects end-to-end with measurable outcomes — not just coordination, presente delivery.
~ Data-literate: you can interrogate a dataset, spot what's wrong, build a simple business case,



and track metrics without a data analyst doing it for you.
~ Fluent English (written and spoken) — the team and stakeholders are global.

Familiarity with Customer Experience and Sales contexts.
Experience with data visualisation tools (Tableau, Looker, or similar) — what matters is that you can build a clear project dashboard, not which tool you use.
Formal PM certifications (PMP, PRINCE2) are not required or prioritised.
Operators who've worked where priorities shift fast and delivery is measured in weeks, not quarters.

📌 Customer Experience Projects Manager (Madrid)
🏢 Groupon
📍 Madrid