Overview As Technical Product Manager for Global Customer Support, you drive end-to-end product support and service deliverables for Lab Insights across the Roche Information Solutions network. You lead cross-functional, international projects, shaping strategy and enabling global collaboration to improve healthcare professionals’ access to reliable diagnostics. You act as a role model for agile leadership and work closely with support, training, and Life-Cycle teams to align with network priorities. This role offers meaningful impact by advancing products from development to market while fostering a culture of inclusion and excellence. Responsabilidades * Act as GCS project leader for all support and service deliverables in new product development, upgrades, and updates * Lead the product life cycle end-to-end from development to on-market deployment * Coordinate with Chapters to aggregate needs, advance network priorities,



and break down silos * Lead and empower a Product Support & Training squad under the principle "We all lead" * Model Agile Leadership behaviors and foster Roche Diagnostics culture and mindset * Contribute to crafting and implementing mid- to long-term strategy for GCS Roche Information Solutions * Travel internationally as needed to support global matrix operations Requisitos principales * Advanced degree in IT or related field * Background in software product support, training, or diagnostics is a plus * Proven thought leader with deep knowledge in support/training and project management/leadership * Strong ability to explain complex technical concepts clearly * Thrives in general matrix structures with excellent communication, teamwork, and intercultural skills * communication * teamwork * intercultural skills * software product support * training * project management

📌 Technical Product Manager (Barcelona)
🏢 Roche
📍 Barcelona