Are you an experienced logistics professional with a passion for delivering exceptional customer experiences? Maersk is seeking a Customer Experience Consultant to join our team in Madrid. This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence. As a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results. Key Responsibilities: * Manage and coordinate end-to-end shipment activities for customers. * Serve as the main point of contact for customer enquiries and issue resolution. * Build and maintain strong relationships with customers and internal stakeholders. * Drive customer satisfaction through proactive communication and problem-solving. * Identify opportunities to improve service delivery and customer retention.
* Partner with Operations and Commercial teams to ensure a seamless customer experience. * Monitor service performance and escal… What We're Looking For: * Proven experience within logistics, freight forwarding, supply chain, or transportation. * Strong customer-facing experience in a service-oriented environment. * Excellent stakeholder management and relationship-building skills. * Fluent in Spanish and English. * Ability to manage multiple priorities in a fast-paced environment. * Proactive, solutions-focused mindset with a strong customer-first approach. * Strong communication and problem-solving skills. Why Join Maersk? At Maersk, you will join a integral leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the
📌 Customer Experience Consultant (Madrid)
🏢 Maersk
📍 Madrid