We are looking for a General Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team. The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands. What You’ll Do * Provide first-line support to Content Hub users, handling operational requests, questions, and issues. * Monitor, track, and resolve incidents, service requests, and operational issues. * Support day-to-day content, product information, and publishing processes. * Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls. * Create and maintain procedures, operational documentation, and knowledge articles. * Analyze operational data and prepare reports, dashboards, and KPI metrics. * Conduct root cause analysis and identify opportunities for process improvement. * Collaborate with business and technology stakeholders to ensure timely issue resolution. * Support compliance with company policies, processes, and SLAs. * Contribute to automation,



efficiency, and continuous improvement initiatives. * Support other technologies and services within the GCMS scope when required. What We’re Looking For * Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field. * 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment. * Strong interest in digital content, marketing technology, digital commerce, or content operations. * Strong analytical, organizational, and problem-solving skills. * Fluent English is required. * Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus. Key Skills * Microsoft Excel & Office 365 Reporting and dashboard creation * Ticketing & service management tools * Content management princip

📌 Global Tech Commercial (Cantabria)
🏢 Global Commercial & Marketing Services
📍 Cantabria