Underwriter Operations Technician - Digital (Swedish Speaker) Madrid, Spain Job Description Within Chubb’s Operations Hub for Continental Europe, this role sits at the intersection of intelligent automation and human expertise. You’ll help ensure AI-assisted underwriting processing for our Iberian SME portfolio is accurate, compliant, and delivered to the highest standards. This is a great opportunity for someone who is detail-oriented, analytically minded, and excited by the evolution of insurance operations and digital workflows. Key Responsibilities * Monitor automated processing queues and resolve exception cases within agreed SLAs. * Review and validate AI‑extracted data against source documents. * Apply underwriting judgment to complex or non‑standard cases. * Identify recurring exceptions and support continuous improvement of automation rules. * Collaborate with technology and operations teams to refine workflows and thresholds. * Support testing and validation of AI workflow changes before production. * Manage broker digital experience, including access, maintenance,



and escalated queries. * Carry out quality checks, audits, and compliance reporting. * Help improve processes and reduce inefficiencies across operations. Qualifications * Experience in insurance or financial services operations. * Strong attention to detail and analytical thinking. * Confidence working in AI‑augmented environments and questioning automated outputs. * Good communication skills and the ability to explain decisions clearly. * Proficiency in MS Office, especially Excel. Proficiency using AI tools, * Business‑level in Swedish, English, and Spanish; an additional European language is an advantage. * A proactive, curious mindset and a desire to grow as a Subject Matter Expert. What can we offer: * 32 days of vacation a year * 2 days working from home option + additional versátil days * Working from home allowance * Entry time flexibility * Private medical insurance * Life and accident

📌 Underwriter Operations Technician (Madrid)
🏢 Chubb
📍 Madrid