Genesis Service Manager We are seeking an experienced and customer-focused Service Manager to lead our Genesis service department. The Service Manager will oversee daily service operations, develop and coach service advisors and technicians, maintain high customer-satisfaction standards, and drive departmental profitability. Key Responsibilities * Manage the day-to-day operations of the Genesis service department. * Lead, coach, and develop service advisors, technicians, and support staff. * Monitor service department performance, including labor sales, hours per RO, customer-pay revenue, and profitability. * Ensure an exceptional luxury-vehicle ownership experience for Genesis customers. * Handle escalated customer concerns and resolve service issues professionally. * Maintain strong relationships with customers and encourage retention and repeat business. * Ensure repairs are completed accurately, efficiently, and according to manufacturer standards. * Monitor technician productivity, efficiency, and workflow. * Work closely with the Parts Department, Sales Department,



and dealership leadership. * Ensure compliance with Genesis manufacturer requirements, dealership policies, and applicable regulations. * Review department reports and establish goals for revenue, CSI, retention, and profitability. * Support recruiting, training, scheduling, and performance evaluations. Qualifications * 3+ years of automotive service-management or service-advisor leadership experience. * Previous dealership experience strongly preferred. * Luxury or premium automotive experience is a plus. * Strong knowledge of dealership service operations and repair processes. * Excellent customer-service and communication skills. * Proven ability to lead and motivate a team. * Strong understanding of departmental financial and performance metrics. * Valid driver's license and acceptable driving record. * Ability to work in a fast-paced, customer-focused environment. Compensation & Benefits * Comp

📌 GENESIS SERVICE MANAGERGENESIS OF CORONA (Murcia)
🏢 Cardinale Automotive Group
📍 Murcia