Experteer Overview

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In this role you drive the operation and support of Microsoft Dynamics 365 CRM and Azure-based integrations within Liebherr’s OneCRM platform. You’ll work from Madrid in a hybrid setup as part of the global OneCRM IT Operations team, ensuring system stability and service continuity across international Sales and Service markets. You will troubleshoot incidents, coordinate with technical teams, and contribute to stabilization and continuous improvement during the digital transformation journey. You’ll act as a bridge between business users and technical colleagues to deliver reliable, scalable CRM operations.

Compensaciones / Ventajas
• Operate and support Microsoft Dynamics 365 CRM and Azure integrations to maintain stability and continuity
• Handle incidents, service requests, and operational tasks with documentation and timely resolution




• Provide hands-on user and application support including administration, roles, access, and issue resolution
• Monitor interfaces between Dynamics 365, SAP, master data systems and connected applications
• Investigate issues, perform root-cause analysis, and coordinate resolutions with technical teams
• Support deployments and releases from an operational standpoint (environment checks, testing support, release validation)
• Maintain and improve operational documentation, procedures, and knowledge base content
• Identify recurring issues and contribute to problem management and continuous improvement
• Collaborate with business users, developers, infrastructure teams, and external partners; escalate critical issues when needed
• Translate operational findings into improvement proposals, change requests and problem records for OneCRM service advancement

Responsabilidades
• Bachelor's degree in IT-related field or equivalent experience
• 3+ years in

📌 IT Operations Expert (Madrid)
🏢 Liebherr
📍 Madrid