We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
• Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications
• Address customer issues over the phone, email, chat, and in person
• Supervise progress on customer cases raised to vendors and 3rd party providers
• Build and deliver software solution training and professional services (online and inperson) for customer implementations
• Author blogs, videos, podcasts, and webinars to educate users and provide self-help
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market
• Build new solution definitions to meet customer challenges using electrical design and manufacturing applications
• Drive customer success with excellent customer interactions and experience
YOU HAVE:
• Academic background in Bachelor’s degree in electrical engineering, computer science, mechanical engineering
• Previous experience in or with 5+ years of related experience required; working with Electrical design tools in the Enclosure and automation design space is preferred
• Experience with post-sales implementation and support, and applications engineering
• Experience delivering technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred
• Proven experience in programming (.net platform/ VBScript / Python) or project management preferred
• Ability to travel 25% of the time on average with up to 50%
• Experience documenting requirements and proposing solutions with a preference in the electrical or automation space, with any Electrical CAD software. Examples include AutoCAD, AutoCAD Electrical, Z
📌 Applications Support Engineer (Madrid)
🏢 Nvent
📍 Madrid