Company Description Nobu Hotel Madrid is part of the globally recognized Nobu Hospitality brand, known for its blend of contemporary luxury, Japanese-inspired design, and personalized service. The hotel offers guests an upscale urban experience in the heart of Madrid, attracting both business and leisure travelers. As part of an international portfolio of hotels and restaurants, the property emphasizes innovation, guest satisfaction, and high operational standards. Team members join a collaborative environment that values professionalism, cultural diversity, and continuous improvement.

Role Description The Cluster IT Manager is a full-time, on-site role based at Nobu Hotel Madrid, overseeing technology operations for the hotel and San Sebastian's property within the cluster. This role is responsible for managing and maintaining all hotel IT infrastructure, including networks, servers, hardware, software, and hospitality systems such as PMS, POS, and guest Wi-Fi. The Cluster IT Manager will monitor system performance, troubleshoot technical issues, coordinate updates and upgrades,



and ensure data security and compliance with company policies and relevant regulations. The position includes collaborating with hotel leadership and department heads to support operational efficiency, managing IT vendors and service providers, and leading small IT projects such as system integrations or rollouts. The role also involves training staff on key systems, documenting procedures, and proactively identifying opportunities to improve technology use across the cluster.

Qualifications

• Strong experience managing IT infrastructure in a hotel or hospitality environment, including networks, servers, and end-user devices.
• Knowledge of hotel systems such as Property Management Systems (PMS), Point of Sale (POS), telephony, and guest-facing technologies.
• Proven ability to troubleshoot hardware and software issues, perform system maintenance, and coordinate upgrades with minimal dis

📌 Cluster IT Manager (Madrid)
🏢 Nobu Hotel Madrid
📍 Madrid