Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

Job Description

• Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.
• Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.
• Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies.
• Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements.




• Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives.
• Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.
• Develop actionable implementation plans or roadmaps to support business transformation initiatives.
• Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials.
• Prepare and deliver analytical reports and presentations for senior management and cross-functional teams.
• Facilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation.
• Provide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted.
• Requirements Analysis.
• Design and implement functional

📌 Salesforce Business Analyst (España)
🏢 Omega CRM, A Merkle
📍 España