Further Group is a fast-growing and dynamic company at the forefront of innovation, leveraging cutting-edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions.
Our company works with insurers, large employers, and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the integral leader in our field, we are seeking a highly experienced and dynamic individual to join us Clinical Case Manager (Romanian Speaker).
We are looking for a Clinical Case Manager, with an empathic, can-do attitude who is passionate about service delivery and eager to make an impact on people’s lives at the most vulnerable moment for them – through the pathway of a critical illness. This role will be constantly enhancing the quality of the Patient’s journey and delivering a 5-star Customer experience at each interaction.

The ideal candidate has experience in customer operations within the sector of health insurance or second medical opinion. The Clinical Case Manager will assess, plan,



implement, monitor, and evaluate actions required to provide the best remote support to the patient prior, during and after the treatment. The successful candidate will be accountable for the full Customer Care cycle.

As our Clinical Case Manager (Romanian Speaker), you'll get to:
• Provide support to incoming cases and confirm policy, as well as medical eligibility according to internal process

• Coordinate and provide access to the best specialists and health care providers in a timely and effective manner

• Support the insured member to understand the products, process, and clinical journey

• Interact directly with Customers and Families along the Customer journey for intake interviews and others, keeping track of their progress and ensuring satisfaction

• Provide support to Claimants, Clients and Providers via phone, chat, email, digital platforms or other as per communication

📌 Clinical Case Manager (Madrid)
🏢 Further Group
📍 Madrid