Role and Responsibilities

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Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

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Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.

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Respond to customer requests for information concerning order tracking, order expediting and product availability.

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Perform order entry at both sales invoicing level and request for products from supply plants.

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Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

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Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

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Process all necessary paperwork for the daily operation of the sales center as required.

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Delivery responsibilities as required. Including driver qualified (valid license).

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Assist in unloading and loading vendor and customer vehicles.

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Monitor completion of daily customer LTL shipment including UPS.

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Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

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Other duties as assigned.

Qualifications
Qualifications

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1-3 years Customer Service experience, door industry preferred.

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Attention to detail and problem solving.

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Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

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Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.

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Basic math skills required.

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Willingness to learn product and processes.

Education

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High School Diploma or GED

Physical / Work Environment Requirements

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Ability to stand for long periods of time in a non-climate controlled environment.

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Ability to lift up to 50 pounds.

DISCLAIMER

All the above duties and r

📌 Customer Service Representative I-Distribution Center (Santa Ana)
🏢 Overhead Door
📍 Santa Ana