About Mercier Consultancy Group

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Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading integral brands. We pride ourselves on facilitating career-defining opportunities within the vibrant market of jobs in Bulgaria for professionals seeking excellence.

Job Overview
We are currently seeking a motivated professional for the German Speaking iRobot Support Specialist position in Bulgaria to provide world-class technical assistance for the consumer electronics industry. This is an exceptional opportunity to join a global leader in home robotics while enjoying a seamless transition through our comprehensive relocation support.

Key Responsibilities

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- Provide expert technical support to German-speaking customers regarding innovative iRobot consumer electronics products.
- Troubleshoot hardware, software,



and connectivity issues for advanced automated vacuum and mopping systems.
- Maintain a high level of customer satisfaction by delivering precise, empathetic, and efficient solutions.
- Document all customer interactions accurately within the CRM to ensure ongoing service improvement.
- Collaborate with internal technical teams to elevate and resolve complex product queries within the consumer electronics sphere.
- Stay updated on the latest iRobot features and software updates to provide informed advice to our German-speaking user base.
- Contribute to the positive team environment at our Sofia-based office, one of the most sought-after German-speaking jobs in the region.
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Strong passion for consumer electronics and a natural aptitude for troubleshooting technical devices.
- Exceptional communication skills and a customer-centric mindset.
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📌 German Speaking iRobot Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España