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About Longtail Technologies
Longtail is building an intelligent decision-streaming platform that helps airlines make smarter decisions in real time. By combining automation, proprietary algorithms, and live travel data, we enable airlines to optimize pricing, availability, and product flexibility across thousands of routes worldwide. We're a fast-growing company solving complex, high-stakes problems in aviation—and we're now scaling how we operate with customers.
About the Role
We're hiring a senior post-sale Senior Customer Success Manager to join our commercial team. This is a high-impact role responsible for owning customer execution end-to-end—across onboarding, adoption, and commercial outcomes. You'll work directly with airline revenue management, pricing, and commercial teams, and play a critical role in turning customer engagements into scalable, repeatable success. This is not a support role. You will own outcomes,



not just relationships.
What You’ll Own
You will take full ownership of strategic airline accounts after late-stage pre-signature, including:

Onboarding and rollout of Longtail workflows
Ongoing execution across active accounts
Customer governance (weekly sessions, monthly reviews, executive alignment)
Adoption, performance, and operational success metrics
Renewal readiness and expansion opportunities
Acting as the structured voice of the customer into Product and Engineering

What You’ll Build
You won't inherit a mature CS function—you'll help create it. You will:

Establish arepeatable operating modelacross airline accounts
Define and runclear customer cadences(weekly ? executive level)
Buildstructured onboarding and success planning frameworks
Create visibility intorisk, renewals, and expansion
Develop templates and playbooks for future CSM hires
Help shape how Longtail scales

📌 Senior Customer Success Manager (Barcelona)
🏢 Longtail Technologies
📍 Barcelona