About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm recognized for bridging the gap between top-tier general talent and industry-leading organizations. As a leader in the European recruitment sector, we specialize in placing high-caliber professionals into pivotal roles within the dynamic Customer Support Services industry.
Job Overview We are currently seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria to join a fast-growing team in the heart of Sofia. This is one of the most exciting Portuguese-speaking jobs available today, offering you the chance to advance your career while exploring one of the most vibrant hubs for jobs in Bulgaria.
Key Responsibilities
- Provide world-class assistance to customers via phone, email, and chat, ensuring high satisfaction in the Customer Support Services sector.
- Resolve complex inquiries while maintaining brand standards and professional communication.
- Act as the primary point of contact for Portuguese-speaking clients,



managing their needs with accuracy and empathy.
- Document all interactions meticulously within our CRM system to track trends and improve service delivery.
- Collaborate with internal departments to troubleshoot issues and provide real-time feedback on customer experience.
- Participate in ongoing training sessions to stay updated on product features and support methodologies.
- Consistently meet performance KPIs and contribute to the team’s collective success in this fast-paced support environment.
- Native or fluent Portuguese (spoken and written) is mandatory for this Customer Support Services role.
- Proficiency in English to collaborate with an international team.
- Exceptional problem-solving skills and a passion for customer success.
- Strong ability to multitask and thrive in a high-volume, dynamic environment.
- Previous experience in a contact center or service-oriented role is considered a distinc

📌 Portuguese Speaking Customer Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España