IT Recruiter | Talent Acquisition | Looking for top talent? Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization. The person is going to be working with Ivanti Neurons ITSM platform. Main responsibilities: * Manage the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance * Lead the integration of the ITSM tool by performing basic testing and documentation of system interfaces * Apply ITSM processes and contribute to following ITIL best practices * Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements * Advanced knowledge of databases,



including MS SQL, MySQL, and Oracle. * Ensure routine development tasks adhere to agile principles and internal standards * Provide first and second-line technical support for ITSM-related applications and user interfaces Core skills/experience: * 4+ working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy. * Solid understanding of ITSM processes and ITIL best practices. * Hands-on experience with system integration, configuration, and support. * Strong skills in MS Office tools (Excel, Word, etc.). * Advanced knowledge of databases, including MS SQL, MySQL, and Oracle. * Familiarity with HTML, XML, and working with web services/APIs. * Comfortable working under pressure and meeting deadlines What's on offer? * Permanent contract * Hybrid work model (4 days per month in the office) * 23 days holidays * Birthday off * 10% discount on all the company’s products * Languag

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