SAP Support Consultant – Advanced English – Remote (Europe & LATAM)
Work Model: Remote
Contract Type: Freelance
Allocation: Full Time
️ Advanced English (C1 required)

We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.
This role is focused on first-level SAP support , providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.
The idóneo candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

Provide first-level support for SAP ECC/R3 environments.
• Process and resolve standard support cases independently.
• Perform incident triage and escalate complex issues to second and third-level support teams.
• Manage user administration activities, including password resets, account unlocks, user creation,



and role assignments.
• Support authorization-related activities using existing roles and profiles.
• Support recurring SAP FI period opening, closing, and locking activities.
• Ensure effective communication with users and stakeholders while maintaining high service levels.

1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
• Experience working in SAP support, helpdesk, service desk, or application support environments.
• Experience with SAP user administration using SU01 .
• Experience with ITSM or ticketing tools, preferably ServiceNow .
• Ability to work effectively in high-volume support environments handling multiple requests simultaneously.
• Experience supporting users with different levels of technical expertise.
• Basic knowledge of SAP FI, including:
Fiscal Year Variants
Period Opening and Closing Activities • Strong communication and customer service skills.
• Advance

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