⭐ SAP Support Consultant – Advanced English – Remote (Europe & LATAM)

Location: Europe & LATAM
Work Model: Remote
Contract Type: Freelance
Allocation: Full Time
️ Language: Advanced English (C1 required)

Role Overview
We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.
This role is focused on first-level SAP support , providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.
The adecuado candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

Responsibilities
• Provide first-level support for SAP ECC/R3 environments.
• Manage incoming tickets, incidents, and user requests.
• Process and resolve standard support cases independently.




• Perform incident triage and escalate complex issues to second and third-level support teams.
• Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.
• Support authorization-related activities using existing roles and profiles.
• Monitor interfaces, IDocs, batch input processes, and operational alerts.
• Support recurring SAP FI period opening, closing, and locking activities.
• Participate in internal and customer meetings.
• Maintain accurate documentation of activities, incidents, and resolutions.
• Ensure effective communication with users and stakeholders while maintaining high service levels.

Requirements
• 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
• Experience working in SAP support, helpdesk, service desk, or application support environments.
• Experience with SAP user administration using SU01 .
• Basic understanding of role and authorization management using PF

📌 SAP Support Consultant (España)
🏢 Sapindex
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