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Now Hiring: IT Application Support Analyst | WMS | Spain

We’re looking for an experienced
IT Application Support Analyst
with a strong
Warehousing & Logistics background
to support a WMS application serving warehousing and distribution operations within the
Healthcare sector
.

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Location:
Madrid, Spain

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Work Model:
Local to Madrid preferred; onsite attendance as required

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Language:
Spanish speaker – Mandatory

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Employment Type:
Contract

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Must-Have Skills:
- Strong experience in
WMS / Warehouse Management Systems
- Solid understanding of
warehouse and distribution operations
- Experience in
IT Application Support
- Hands-on experience managing the complete
JIRA ticket lifecycle
- Strong incident management and troubleshooting skills
- Ability to investigate, resolve and follow up on application issues
- Experience supporting business-critical applications in a production environment
- Strong communication and stakeholder management skills
- Ability to work in a structured IT service environment

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Key Responsibilities:
- Maintain and support the




WMS V10 application
- Provide application support for warehousing and distribution operations
- Manage incidents from
ticket creation through resolution and closure
- Use
JIRA
to track, prioritise and manage incidents and service requests
- Troubleshoot application issues and coordinate with relevant technical/business teams
- Ensure timely and effective incident resolution
- Monitor system performance and identify recurring issues
- Maintain operational and support documentation
- Ensure compliance with established
IT operational standards
- Contribute to continuous improvement of IT services and application performance

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Idóneo Profile:

A hands-on
WMS Application Support Analyst
who understands warehouse operations, can manage incidents independently and is comfortable working with business and IT stakeholders.

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Let’s Connect

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DM me on LinkedIn
if you’re interested or know someone suitable.

? Send your CV

📌 IT Application Support Analyst (Madrid)
🏢 Intelligenz It
📍 Madrid