⭐ SAP Support Consultant – Advanced English – Remote (Europe & LATAM)
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Location:
Europe & LATAM

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Work Model:
Remote

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Contract Type:
Freelance

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Allocation:
Full Time

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Language:
Advanced English (C1 required)

? Role Overview
We are looking for
SAP Support Consultants
to join an ongoing SAP application support service within a large healthcare environment.

This role is focused on
first-level SAP support
, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.

The idóneo candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

? Responsibilities
- Provide first-level support for SAP ECC/R3 environments.
- Manage incoming tickets, incidents, and user requests.
- Process and resolve standard support cases independently.




- Perform incident triage and escalate complex issues to second and third-level support teams.
- Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.
- Support authorization-related activities using existing roles and profiles.
- Monitor interfaces, IDocs, batch input processes, and operational alerts.
- Support recurring SAP FI period opening, closing, and locking activities.
- Participate in internal and customer meetings.
- Maintain accurate documentation of activities, incidents, and resolutions.
- Ensure effective communication with users and stakeholders while maintaining high service levels.

? Requirements
- 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
- Experience working in SAP support, helpdesk, service desk, or application support environments.
- Experience with SAP user administration using SU01.
- Basic understanding of role and authorization

📌 SAP Support Consultant – Advanced English – Remote (Madrid)
🏢 Sapindex
📍 Madrid