Job Title

Resident Field Engineer
Job Description

Resident Field Engineer

Provide dedicated on-site technical support for medical technology products at 12 de Octubre Hospital in Madrid, including troubleshooting, installation, maintenance, and repair, while ensuring safe, compliant, and high-quality service delivery.

Your role:
- Provide technical support and troubleshooting for customers, accurately diagnosing issues and implementing solutions in line with regulatory guidelines, safety standards, and company protocols.
- Support the installation, maintenance, repair, routine checks, and performance validation of medical devices, helping ensure equipment functions effectively and potential failures are prevented.
- Work with limited supervision and autonomy, setting priorities for your own work based on general guidelines while documenting all service activity accurately in the Service Management System.
- Build strong customer relationships by handling inquiries and complaints professionally, communicating clearly on service status and timelines,



and escalating more complex issues when needed.
- Develop your technical expertise through hands-on support of senior technicians during advanced procedures and ongoing training on new products, service procedures, and compliance expectations.

You're the right fit if:
- You hold a High School Diploma or Vocational Education.
- You have experience in system administration, technical troubleshooting, and supporting customers in a service-oriented environment.
- You are confident drafting clear technical documentation and maintaining accurate service records, including diagnostics, resolutions, and parts used.
- You are a fluent Spanish speaker with excellent communication skills and the ability to explain technical information clearly to customers and internal stakeholders.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €32,350.00–€ 38,

📌 Resident Field Engineer (Madrid)
🏢 Philips Internal Job Postings List For Philips Contingent Workers
📍 Madrid